Ep50: Human-Centred Service: How Emotional Intelligence Elevates the Luxury Experience with Aiga Sutka

In this episode of the Human Wise podcast, host Helen Wada explores the world of luxury retail with Aiga Sutka, a coach and trainer with Gucci and former leader at Louis Vuitton. Together, they uncover how emotional intelligence, empathy, and human connection define true excellence in customer experience and leadership — proving that even in a digital world, it’s our human-centred approach that makes business truly exceptional.